If you have been wondering which one is better among James Allen and Zales, then we have it sorted out for you. Many people find it hard to choose between the two because Zales is in the business for nine-plus years and has become very much like a store that sells diamonds. If you are into shopping expensive and delicate diamonds, you must be aware of Zales. Most people are conscious when they are planning to buy a costly diamond and are hesitant to buy from online retailers. But in the case of James Allen, people are confident to make their buy because they feel the online retailers are reliable. James Allen has been the king of online diamond merchants, but how does Zales compare to it? Is it any good? We will be answering all that for you.
The Shopping Experience: Zales vs James Allen
Zales can offer you an online shopping experience and make a purchase physically in a store. If you are interested in shopping at Zales you would probably choose between goings to the store. If you feel annoyed by the salespeople who push and force you to buy a particular item, you might prefer shopping on their website. When you visit the Zales online store, you will be allowed to check out their extensive range of diamonds and other kinds of jewelry in their library. You can customize the grade category of your diamond and change the setting. You wouldn’t have the chance of seeing the diamond; however, it is essential to see the item you are planning to buy.
If you plan to buy loose diamonds, James Allen provides you with extensive information about them. James Allen also has an extensive library of diamonds similar to Zales. They don’t give you the option to buy premade rings. You can choose from shapes and different cuts for your diamond according to your desire. James Allen allows you to see the diamond you are buying from almost every angle that helps to make you confident of your buying decision.
Customer support service
The online retail stores have a wide variety of customer support teams in various parts of the world, so your opinion on the experience of customer service might vary. The store owners of Zales run the online stores differently, so you might have to make the purchase accordingly. You can contact the team through various platforms. The website provides you with a helpline, online chat, and an email. You can contact the customer service through any of these methods. Many customers have experienced that other than phone calls; other mediums are not useful at all as no one answers on the chat and email service.
The James Allen, customer service team, is authentic and provides you with legit information about eh diamonds. If you have any questions about your diamond, you can be assured that you will get authentic information from the professionals in this field. The customer service is excellent at James Allen, and they also have a person online who responds to your chat messages.
Zales and Kay jewelers are connected and can be called cousin stores. If you have bought jewelry from either one of them it can be exchanged without any problems. Zales offers a warranty typically to its customers and will fix any issues in the jewelry, especially if they are related to fixing metal work or any breakage. If you think that the jewelry piece doesn’t look very neat after continuous use, they even offer cleaning service for these delicate items. The best thing is that Zales is also offering a Lifetime warranty, which happens to be about covering the loss of a diamond from any of the jewelry pieces you have bought from them, be it, a ring, bracelet, etc.
James Allen offers a great lifetime warranty to its customers, which are free of any cost. If there are any defects in the process of manufacturing, they will solve the problem while the maintenance services they offer will cover the polishing and cleaning of the diamonds. The stones and prongs require tightening from time to time, and they will do that without any charges as well. You can return a piece of jewelry after some time, but they generally don’t cover the cost of diamonds if you plan to replace them.
The difference in price and value
GIA does not certify the diamonds which are offered by Zales, and if you are looking for the diamonds which are cut in ideal studs, then there is no option available here. The grades of colors available in the collection will only offer in one color, which is a little boring. The price of each diamond is relatively higher too. Zales usually charge very high even on the not so well designed diamond pieces. Too expensive products can be a turn off from many.
The diamonds which are offered by James Allen are certified by GIA and AGS, which is a great thing considering the quality of the diamond will be top-notch. They won’t charge you a very high price for standard items like earrings. They are experienced manufacturers whose product best quality diamonds yet are economical. They are offering a lot of variety in the collection of diamonds, which is why people opt to buy from them.
Pros and Cons of James Allen and Zales
• The diamonds offered by James Allen are of good quality
• They offer a lot of discounts and special offers
• There are no notable problems in James Allen and you can buy from them confidently
• It is a popular brand which is considered a lot better than many brands in the market
• Zales offer gift card support and coupons support
• They are more expensive than James Allen
Final verdict: Who is Winner?
James Allen wins in our comparison list as they boast of high-quality diamonds at affordable rates. They give a lifetime warranty, which is like a bonus for everyone. You can keep your jewelry piece up to date without any charges. They have a good reputation among people, and many who have purchased from them have good things to share in their reviews. They are considerate when it comes to rectifying their mistakes whenever someone complains to them. No company can be ideal, but they do work hard to do the best for the benefit of their customers. The customer service they provide is also excellent, and when you place an order online, they make sure the product will reach on time.